Need help looking up a part? Text us at (985) 615-3322 or use our chat on the bottom right of our site for the quickest response!

FAQ

Q: Are you an authorized dealership?

A: Yes we are.

Q: What happens if you send me the wrong part?

A: We will make it right by sending you the correct part at no additional charge.

Q: What happens if I order the wrong part?

A: We will look up the part for you and get you the right part and process a return.

Q: How long does it take for a part to arrive at my door?

A: Usually 7-10 days

Q: What happens if I need to return or exchange a part?

A: Call us and we will set up a return for you.

Q: What if the part is broken or damaged during shipping?

A: Let us know and we will ship another part to you at no charge.

Q: What is a VIN and why do I need it?

A: Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering.

Q: Where can I find my vin?

A: The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.

Q: Do you ship outside the US?

A: No.

Q: Do you offer express/expedited shipping?

A: Yes

Q: What shipping methods do you offer?

A: Fedex,UPS and USPS

Q: Can I track my package?

A: What payment methods do you accept?

Q: All major Credit Cards and Paypal

A: How do you protect my credit card information?

Q: After the card is used, we shred the information

A: What do I do if I need to cancel my order?

Q: You can either email me or you can cancel the order yourself.

A: Do I need to have an account to order a part?

Q: No

A: Do you offer a warranty on parts and accessories?

Q: Yes. Most of our parts are warrantied for 24 months or unlimited miles.

A: How do replacement parts affect my vehicle’s warranty?

Q: As long as they are OEM replacement parts, they do not affect your warranty.

A: How can I be sure the part I need will fit my vehicle?

Q: To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.

A: We also offer a parts lookup on our website free of charge. However, if you still have questions regarding a part or accessory, please give us a call at 916-985-5600 and we can give additional help prior to ordering.

Q: Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?

A: We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well.

Q: Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.

A: What if I want to talk to a real person about my order?

Q: You can call us at 916-985-5600

A: What are your Customer Service hours?

Q: 7:30 to 5:30 PST

A: Do you ever offer coupons or discounts?

Q: Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers

A: Do you charge sales tax?

Q: I don't know how to look up the parts I need. Can I call in my order?

A: Yes.